Privacy Policy

Last updated: 4 September 2026

This Privacy Policy explains how Domer Plastic Industries LLC ("Domer", "we", "us" or "our") collects, uses and shares personal information when you visit, contact us through, or make a purchase from shop.domer.co (the "Store").

Information we collect

Depending on how you use the Store, we may collect:

• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order information, such as products purchased, order value, delivery instructions, order communications, returns and refund information.
• Payment information. Payments are processed by Shopify and/or the payment providers made available at checkout. We do not receive or store your complete payment-card number.
• Account and communication information, including messages, enquiries, preferences and any information you choose to provide.
• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location and cookie or similar-technology data.
• Marketing information, such as your subscription preferences and interactions with our communications, where applicable.

How we use information

We use personal information to:

• operate the Store and provide requested products and services;
• process payments, confirm orders, arrange delivery, provide customer support and manage returns or refunds;
• communicate with you about orders, enquiries, products and service updates;
• detect and prevent fraud, misuse, security incidents and other harmful activity;
• improve the Store, our products, customer experience and business operations;
• send marketing communications where permitted and according to your preferences; and
• comply with legal, tax, accounting and regulatory obligations and enforce our agreements.

Cookies and similar technologies

The Store and its service providers may use cookies, pixels and similar technologies to keep the Store functioning, remember preferences, understand usage, measure performance, prevent fraud and, where permitted, support advertising. You can manage cookies through your browser and any cookie controls made available on the Store. Blocking certain cookies may affect Store functionality.

How we share information

We may share personal information only as reasonably necessary with:

• Shopify, which hosts and operates the Store;
• payment processors, banks and fraud-prevention providers;
• delivery, logistics, assembly or customer-support providers involved in fulfilling your order;
• technology, analytics, communications and professional-service providers acting for us;
• government authorities, regulators, courts or other parties where required by law or necessary to protect rights, safety and security; and
• a purchaser or successor in connection with a lawful business transaction.

We do not sell personal information for money.

International processing

Shopify and some service providers may process information outside the United Arab Emirates. Where this occurs, we take reasonable steps to use appropriate contractual, organizational or legal safeguards as required by applicable law.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations. Retention periods vary according to the type of information and the applicable requirement.

Your rights and choices

Subject to applicable law, you may request access to or correction of your personal information, ask us to delete or restrict certain processing, object to certain uses, or withdraw consent where processing is based on consent. You may unsubscribe from marketing emails using the link in the message or by contacting us. We may need to verify your identity before completing a request, and some information may need to be retained where required by law.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Store is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children through the Store.

Third-party links

The Store may link to websites or services that we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services or legal requirements. The revised version will be posted on this page with an updated date.

Contact us

For privacy questions or requests, email shop@domer.co or write to:

Domer Plastic Industries LLC
Dubai Industrial City, M13 Phase 1
Dubai, United Arab Emirates