Refund Policy

Last updated: 4 September 2026

This Refund Policy applies to purchases made from shop.domer.co. It should be read together with our Terms of Service. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer law.

Order cancellations

• You may request cancellation within 24 hours of purchase, provided the order has not been dispatched.
• Contact shop@domer.co as soon as possible and include your order number.
• If the order has already been dispatched, the return conditions below will apply.

Return eligibility

Because our garden sheds are large, flat-packed products, returns are accepted only when:

• the return request is made within 7 days of delivery;
• the product is unused and unopened;
• all items remain in their original packaging; and
• you contact us and receive return instructions before sending anything back.

Walk in sheds cannot be returned for a change of mind once installation has started or been completed. Opened, used, altered or incomplete products are also not eligible for a change of mind return. This restriction does not apply to damaged, defective or wrongly supplied items, or where a return is required by applicable law.

Damaged, defective, missing or incorrect items

Please inspect your delivery when it arrives. If an item is damaged, defective, missing a component or incorrect, notify us within 48 hours of delivery. Include your order number, a description of the issue and clear photographs of the product, packaging and delivery condition where relevant.

If your item is confirmed as damaged, defective or wrongly supplied, you are entitled to a full refund. Contact us before returning the item so we can provide return instructions. For missing components, we will review the issue and arrange the appropriate remedy in accordance with applicable law.

Return process

1. Email shop@domer.co with your order number and reason for return.
2. Wait for our return approval and instructions. Do not send the product to our office or warehouse without authorization.
3. Repack all approved items securely in their original packaging, including all components, hardware and accessories.
4. Arrange collection or return as directed by our team.

Items returned without approval, outside the stated period, or damaged because of inadequate return packaging may be refused, subject to applicable law.

Return shipping

Domer will arrange approved return collections. For an approved change of mind return, the customer pays the actual collection cost, quoted and agreed before collection is booked. We do not charge a restocking fee. Domer will cover reasonable return or collection costs when the return is due to confirmed damage, defect, missing components, an incorrect item or an error by us.

Refunds

We will inspect an approved return after it is received. If the return is accepted, we will issue the refund to the original payment method within 5 business days of approval. Your payment provider or bank may require additional processing time.

Original delivery charges and separately provided services are non-refundable for a change-of-mind return. This does not apply where a refund is required because of a confirmed defect, damage, incorrect item, our error or applicable law.

Exchanges

If you need a different item, contact us before returning the original order. Exchanges depend on eligibility and stock availability. Any price difference and applicable collection or redelivery arrangement will be confirmed before the exchange is processed.

Contact us

To request a cancellation, return or refund, email shop@domer.co with your order number.